Contact and Support

Use the channels below for account support, billing, privacy, and legal-policy questions.

Effective: March 4, 2026

Updated: May 5, 2026

Version: 2026.05

This policy set is designed for EU/EEA, United Kingdom, and United States (including California).

Business Identity

Product name: CrossCheckAI

Trade name: CrossCheckAI

Primary support contact: [email protected]

Support Channels

General support and account-review contact: [email protected]

Billing-specific requests: [email protected]

Privacy-specific requests: [email protected]

  • Support SLA: Initial response within 3 business days
  • Support timezone: UTC+08:00

What to Include in Your Request

To speed up processing, include account email, order/session ID, country/region, and a concise description of your request.

Legal Identity and Support

CrossCheckAI is the trade name used for this service.

Primary support: [email protected] · Privacy-specific requests: [email protected]