Terms of Service
These Terms govern access to and use of CrossCheckAI, including paid subscriptions, one-time digital services, and Report Credit top-ups.
Effective: March 4, 2026
Updated: May 5, 2026
Version: 2026.05
This policy set is designed for EU/EEA, United Kingdom, and United States (including California).
Service Scope and Eligibility
CrossCheckAI provides AI-assisted document audit workflows. You must use the service lawfully and maintain accurate account information.
You are responsible for activities under your account and for securing your authentication credentials.
Third-Party AI Providers
CrossCheckAI is an independent product and is not affiliated with, endorsed by, or sponsored by DeepSeek, Qwen, Moonshot/Kimi, xAI/Grok, or OpenRouter.
Third-party AI provider names are used only to identify supported model providers or routing infrastructure that may process requests for service delivery.
Billing, Auto-Renewal, and Pricing
Subscription plans auto-renew each billing cycle until canceled. Charges are billed in advance for each cycle.
Price changes apply prospectively. We will provide advance notice where required by applicable law.
- Starter Pass, Single Short, Long One-off, and Report Credit top-ups are one-time purchases.
- Pro and Max subscriptions renew monthly unless canceled.
- Taxes may apply based on your billing location.
Cancellation
You can cancel subscriptions from your account interface. Default cancellation mode is end-of-current-billing-period.
After cancellation scheduling, subscription access remains available until the current period ends, unless legal requirements require earlier termination.
EU/UK Digital Content Consent
For users in EU/EEA and UK, paid digital services may begin immediately after purchase only after explicit consent to immediate performance.
Where applicable, explicit acknowledgment of withdrawal-right waiver is collected before immediate service activation.
Refunds and Chargebacks
Refund eligibility is defined in the Refund Policy and may vary by product type, jurisdiction, mandatory legal rights, billing error, or confirmed service unavailability.
If you believe a charge is incorrect, contact support before filing a chargeback so we can investigate and resolve the issue quickly.
AI Output Disclaimer
AI outputs may be incomplete, inaccurate, or unsuitable for your intended use. You must independently review outputs before relying on them.
You retain responsibility for publication, compliance, and professional decisions based on service outputs. CrossCheckAI does not provide legal, medical, financial, investment, or safety-critical advice.
Acceptable Use
You must not use CrossCheckAI to create, submit, analyze, or distribute content for unlawful, harmful, abusive, deceptive, or rights-infringing purposes.
The service is intended for good-faith document review and writing-quality workflows, not for bypassing human judgment or mandatory professional review.
- NSFW or sexual content, sexual exploitation, or content involving minors.
- Harassment, hate, threats, self-harm instructions, violence, weapons, illegal drugs, or regulated goods.
- Fraud, impersonation, phishing, credential theft, malware, hacking, evasion of safety controls, or other unlawful activity.
- Copyright or intellectual-property infringement, plagiarism services, essay mill workflows, academic cheating, or deceptive authorship.
Liability and Mandatory Rights
To the extent permitted by law, the service is provided on an "as is" basis without guarantees of uninterrupted availability or specific outcomes.
Nothing in these Terms limits non-waivable consumer rights granted by your local law.
Governing Law and Dispute Resolution
These Terms are governed by the law of the operator's principal place of business, subject to mandatory consumer-protection rules in your jurisdiction.
Before formal disputes, both parties should first contact support in good faith to seek an operational resolution. Consumers may also use local statutory complaint channels where available.
Contact and Complaints
Support: [email protected]. Privacy requests: [email protected]. Billing questions: [email protected].
Regulatory or consumer-right complaints may also be filed with your local supervisory or consumer protection authority.
Legal Identity and Support
CrossCheckAI is the trade name used for this service.
Primary support: [email protected] · Privacy-specific requests: [email protected]