Refund Policy

If service delivery has not started, eligible users may request cancellation and refund under applicable law.

One-time digital services are non-refundable after activation while the service remains available, except for mandatory statutory rights, confirmed billing error, legal defect, or confirmed service unavailability.

Subscription cancellations are scheduled for the end of the current paid period by default. Cancellation stops the next renewal only and does not immediately cancel the active paid period.

Charges already billed for an active period are non-refundable by default, except where required by law, when billing error is confirmed, or when service unavailability requires a remedy.

Report Credit top-ups are non-refundable after purchase, except for mandatory statutory rights, confirmed billing error, or confirmed service unavailability.

Purchased Report Credits are not automatically refunded or clawed back when a subscription is canceled, scheduled for cancellation, upgraded, downgraded, or renewed.

Consumers in EU/EEA and UK may have a 14-day withdrawal right for distance contracts.

For digital content/services started immediately after explicit consent and acknowledgment, withdrawal rights can be reduced or waived to the extent permitted by law.

Initial support response is provided within 3 business days.

Refund outcome (approved / declined / additional information required) is typically provided within 10 business days after required evidence is received.

Approved refunds are returned to the original payment method. Banking timelines depend on payment rails and issuing banks.