Refund Policy

If service delivery has not started, eligible users may request cancellation and refund under applicable law.

If service delivery started immediately after checkout based on explicit consent and withdrawal-right waiver (where applicable), refunds may be limited except for legal defects or mandatory rights.

Subscription cancellations are scheduled for the end of the current paid period by default.

Charges already billed for an active period are generally non-refundable, except where required by law or when billing error is confirmed.

Unused add-on points may be reviewed for refund eligibility based on payment risk, abuse checks, and legal requirements.

Points already consumed by processing are generally non-refundable unless required by law or due to service fault.

Consumers in EU/EEA and UK may have a 14-day withdrawal right for distance contracts.

For digital content/services started immediately after explicit consent and acknowledgment, withdrawal rights can be reduced or waived to the extent permitted by law.

Initial support response is provided within 3 business days.

Refund outcome (approved / declined / additional information required) is typically provided within 10 business days after required evidence is received.

Approved refunds are returned to the original payment method. Banking timelines depend on payment rails and issuing banks.